Terms of service
This website is operated by Au Naturel. Throughout the site, the terms “we”, “us” and “our” refer to Au Naturel.
Au Naturel operates this website and online store, including all information, content, features, tools, products and services made available through the website, to provide customers with a curated shopping experience.
By visiting our website, browsing our store, creating an account, placing an order, or purchasing our products, you agree to be bound by these Terms of Service and any policies referenced within them.
Please read these Terms of Service carefully before using our website or placing an order.
1. Online Store Terms
By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.
You agree not to use our products, website, services or content for any unlawful or unauthorized purpose.
We reserve the right to refuse service, cancel orders, or restrict access to our website where permitted by applicable law, including where we reasonably believe that an order or use of the website involves fraud, abuse, unauthorized activity, or a violation of these Terms.
2. Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, information and other content displayed on our website are accurate.
However, colours, textures, packaging and appearance may vary slightly from images displayed online.
Our products are handmade and may have natural variations associated with their ingredients, materials and preparation.
We reserve the right to correct errors, inaccuracies or omissions and to update product information when necessary.
3. Product Availability
Products displayed on our website are subject to availability.
We reserve the right to limit quantities, discontinue products, or modify product availability at any time.
If we are unable to fulfill an order that you have placed, we will contact you and provide an appropriate resolution in accordance with applicable law.
4. Orders and Payments
When you place an order through our website, you are responsible for providing accurate and complete information necessary to process and deliver your order.
An order is not considered confirmed until the applicable payment has been successfully received and the order has been accepted for processing.
We reserve the right to cancel or refuse an order where permitted by law, including in cases of suspected fraud, unauthorized transactions, pricing or product errors, or inability to fulfill the order.
If an order is cancelled after payment has been received, any applicable refund will be handled in accordance with applicable law and our Return & Refund Policy.
5. Pricing
Product prices displayed on our website are subject to change without prior notice.
We reserve the right to correct pricing errors or inaccuracies.
If a pricing error affects an order that has already been placed, we will contact you regarding the order and provide an appropriate resolution as permitted by applicable law.
6. Shipping
We currently ship orders within India.
Because our products are handmade and prepared with care, orders are generally prepared and dispatched within 3–5 business days after the order is confirmed.
The 3–5 business-day period refers to preparation and dispatch and does not represent the courier's transit time.
Shipping and delivery information is further described in our Shipping Policy.
7. Returns, Refunds and Damaged Products
Due to the nature of our personal-care and natural products, we do not accept general returns or exchanges for change of mind, incorrect selection, or products that are no longer wanted.
If an order arrives damaged, leaking, broken, or otherwise compromised during delivery, please contact us within 48 hours of delivery.
For damaged products, including damaged bottles or packaging that causes a natural product to become exposed or compromised, please do not continue using the affected product.
Please refer to our Return & Refund Policy for the process and information required to report a damaged order.
Nothing in these Terms is intended to exclude or limit any rights or remedies available to consumers under applicable law.
8. Handmade Products
Our products are handmade and prepared with care.
Natural variations in appearance, texture, colour, scent or other characteristics may occur and do not necessarily indicate that a product is defective.
Where a product has been damaged or materially compromised during delivery, please contact us in accordance with our Return & Refund Policy.
9. Personal Information
Your submission of personal information through our website is governed by our Privacy Policy.
Our Privacy Policy explains how we collect, use, process and disclose personal information in connection with our website, orders and services.
10. Third-Party Services
Our website may use third-party services and applications to support functions such as payment processing, shipping, analytics, marketing, customer support and website functionality.
Third-party services may have their own terms and privacy policies.
Our use of such services does not make us responsible for matters outside our reasonable control or for the independent policies and practices of those third parties, subject to applicable law.
11. Website Content
All content available on our website, including text, photographs, product descriptions, graphics, logos, designs, names and other materials, is owned by or licensed to Au Naturel unless otherwise stated.
You may not reproduce, copy, distribute, modify, publish, sell, or commercially exploit our website content without our prior written permission, except where permitted by applicable law.
12. Prohibited Uses
You agree not to use our website or services:
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For any unlawful purpose.
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To violate applicable laws or regulations.
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To attempt to gain unauthorized access to our website, systems or accounts.
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To interfere with the security or operation of our website.
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To submit false, misleading or fraudulent information.
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To misuse our products, website, content or services.
13. Accuracy of Information
We do not guarantee that information presented on the website will always be complete, current or error-free.
We may update, modify or correct information on the website at any time.
However, nothing in these Terms limits any rights you may have under applicable consumer protection law.
14. Limitation of Liability
To the maximum extent permitted by applicable law, Au Naturel will not be responsible for losses arising from circumstances beyond our reasonable control.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law.
15. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of our website or services or your violation of these Terms.
16. Severability
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be enforced to the extent permitted by law and the remaining provisions will remain in effect.
17. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, website, services, practices or applicable legal requirements.
The updated version will be posted on this website with the updated date where appropriate.
Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
18. Governing Law
These Terms of Service and your use of our website and services are governed by the applicable laws of India.
Any dispute will be subject to the jurisdiction of the courts or appropriate forums having jurisdiction under applicable law.
19. Contact
If you have questions about these Terms of Service, your order, or our services, please contact us at: Address : k 23 hauz Khas New Delhi -110016
Email: care@aunaturelalchemy.com
These Terms of Service should be read together with our Privacy Policy, Shipping Policy, and Return & Refund Policy.