Refund policy

Return & Refund Policy

At AU NATUREL ALCHEMY, we carefully prepare and package our products to ensure they reach you in good condition.

No General Returns

As our products are personal-care and natural products, we do not accept general returns or exchanges for change of mind, incorrect selection, or simply because a customer no longer wants the product.

Please carefully review your order before completing your purchase.

Damaged Products

If your order arrives damaged, leaking, broken, or otherwise compromised during delivery, please contact us within 48 hours of delivery.

This includes situations where:

  • The bottle or container is broken or damaged.

  • The product has leaked during transit.

  • A spray bottle or other packaging has been damaged and the product has been exposed.

  • The product has been significantly compromised because of damage during delivery.

For natural products, exposure caused by damaged packaging can affect the product and may make it unsuitable for use. If a product has been exposed or compromised because of damage during transit, please do not continue using the product.

How to Report a Damaged Order

Please contact us within 48 hours of delivery and provide:

  • Your order number

  • Clear photographs of the damaged product

  • Photographs of the outer packaging and shipping package

  • A brief description of the damage

  • Any additional information we may request to assess the issue

An unboxing video is helpful if available, but it is not required.

Resolution

Once we have reviewed the reported damage, AU NATUREL ALCHEMY will determine the appropriate resolution based on the circumstances.

Depending on the situation, we may provide:

  • A replacement product; or

  • A refund for the affected product; or

  • Another appropriate resolution.

The resolution will depend on the nature and extent of the damage and the circumstances of the order.

Important

Please do not discard the damaged product or its packaging until we have reviewed your claim, as we may need photographs or other information to assess the issue.

Claims reported after 48 hours of delivery may not be eligible for a damaged-product resolution

This policy applies to purchases shipped within India.

Nothing in this policy is intended to limit any rights or remedies available to consumers under applicable law.